SHIPPING POLICY
1. DELIVERIES
1.1 DELIVERIES WITHIN GERMANY ARE HANDLED BY DHL (INSURED). IF YOU HAVE REGISTERED, YOU CAN TRACK THE STATUS OF DELIVERY AS SOON AS THE SHIPMENT HAS BEEN MADE.
1.2 DELIVERIES TO OTHER COUNTRIES ARE HANDELED BY DHL (INSURED). IF YOU HAVE REGISTERED, YOU CAN TRACK THE STATUS OF DELIVERY AS SOON AS THE SHIPMENT HAS BEEN MADE.
1.3 SHOULD THE DELIVERY OF THE GOODS, DESPITE TWO ATTEMPTS TO DELIVER, FAIL, WE RESERVE THE RIGHT TO WITHDRAW FROM THE CONTRACT. WHERE APPROPRIATE, CONSIDERATION WILL PROMPTLY BE REFUNDED.
1.4 SHOULD THE ORDERED PRODUCT NOT BE AVAILABLE, BECAUSE IT IS OUT OF STOCK OR WE ARE NOT SUPPLIED WITH THIS PRODUCT FROM OUR SUPPLIERS WITHOUT FAULT, WE RESERVE THE RIGHT TO WITHDRAW FROM THE CONTRACT. IN THIS CASE WE WILL NOTIFY YOU AND OFFER WHERE APPROPRIATE THE DELIVERY OF A COMPARABLE PRODUCT. IF NO COMPARABLE PRODUCT IS AVAILABLE OR YOU DO NOT WISH TO SUPPLY A COMPARABLE PRODUCT, WE WILL PROMPTLY REFUND CONSIDERATION.
1.5 THE GOODS REMAIN PROPERTY OF POPOVA UNTIL FULL PAYMENT.
1.2 DELIVERIES TO OTHER COUNTRIES ARE HANDELED BY DHL (INSURED). IF YOU HAVE REGISTERED, YOU CAN TRACK THE STATUS OF DELIVERY AS SOON AS THE SHIPMENT HAS BEEN MADE.
1.3 SHOULD THE DELIVERY OF THE GOODS, DESPITE TWO ATTEMPTS TO DELIVER, FAIL, WE RESERVE THE RIGHT TO WITHDRAW FROM THE CONTRACT. WHERE APPROPRIATE, CONSIDERATION WILL PROMPTLY BE REFUNDED.
1.4 SHOULD THE ORDERED PRODUCT NOT BE AVAILABLE, BECAUSE IT IS OUT OF STOCK OR WE ARE NOT SUPPLIED WITH THIS PRODUCT FROM OUR SUPPLIERS WITHOUT FAULT, WE RESERVE THE RIGHT TO WITHDRAW FROM THE CONTRACT. IN THIS CASE WE WILL NOTIFY YOU AND OFFER WHERE APPROPRIATE THE DELIVERY OF A COMPARABLE PRODUCT. IF NO COMPARABLE PRODUCT IS AVAILABLE OR YOU DO NOT WISH TO SUPPLY A COMPARABLE PRODUCT, WE WILL PROMPTLY REFUND CONSIDERATION.
1.5 THE GOODS REMAIN PROPERTY OF POPOVA UNTIL FULL PAYMENT.
2. DELIVERIES TO NON-EU-COUNTRIES
2.1 DELIVERIES TO NON-EU-COUNTRIES WILL BE CHARGED WITHOUT THE VAT.
2.2 FOR THE DELIVERIES TO NON-EU-COUNTRIES ADDITIONAL DUTIES AND FEES MIGHT BE APLICABLE THAT ARE PAYABLE BY YOU.
2.2 FOR THE DELIVERIES TO NON-EU-COUNTRIES ADDITIONAL DUTIES AND FEES MIGHT BE APLICABLE THAT ARE PAYABLE BY YOU.
3. COST OF DELIVERIES
3.1 IN ADDITION TO THE PRICES LISTED, WE CHARGE FOR THE COST DELIVERY WITHIN GERMANY A FLAT CHARGE OF 6 EURO PER ORDER.
3.2 FOR DELIVERIES TO OTHER COUNTRIES THE FOLLOWING FLAT CHARGES ARE APPLICABLE:
• 12,50€ / BELGIUM, DENMARK, LUXEMBURG, NETHERLANDS
• 19,00€ / ANDORRA, AUSTRIA, FINLAND, FRANCE, GREECE, UNITED KINGDOM, IRELAND, ITALY, POLAND, PORTUGAL, SWEDEN, SPAIN
• 25,00€ / BULGARIA, LATVIA, LITHUANIA, HUNGARY, USA
• 30,00€ / CANADA, ISLAND, LIECHTENSTEIN, NORWAY, SWITZERLAND
• 35,00€ / CZECH REPUBLIC, CYPRUS, ESTONIA, MALTA
• 40,00€ / AUSTRALIA, BOSNIA-HERZEGOVINA, CHINA, CROATIA, HONG KONG, ISRAEL, JAPAN, KUWAIT, SAUDIA ARABIA, RUSSIA, UKRAINE
3.2 FOR DELIVERIES TO OTHER COUNTRIES THE FOLLOWING FLAT CHARGES ARE APPLICABLE:
• 12,50€ / BELGIUM, DENMARK, LUXEMBURG, NETHERLANDS
• 19,00€ / ANDORRA, AUSTRIA, FINLAND, FRANCE, GREECE, UNITED KINGDOM, IRELAND, ITALY, POLAND, PORTUGAL, SWEDEN, SPAIN
• 25,00€ / BULGARIA, LATVIA, LITHUANIA, HUNGARY, USA
• 30,00€ / CANADA, ISLAND, LIECHTENSTEIN, NORWAY, SWITZERLAND
• 35,00€ / CZECH REPUBLIC, CYPRUS, ESTONIA, MALTA
• 40,00€ / AUSTRALIA, BOSNIA-HERZEGOVINA, CHINA, CROATIA, HONG KONG, ISRAEL, JAPAN, KUWAIT, SAUDIA ARABIA, RUSSIA, UKRAINE
RETURN POLICY
THE BUYER CAN RETURN THE GOODS WITHIN TWO WEEKS WITHOUT EXPLANATION. THE FIXED PERIOD BEGINS WITH RECEIPT OF THESE INSTRUCTIONS IN WRITTEN FORM (AS A LETTER OR E-MAIL), BUT NOT BEFORE THE BUYER RECEIVES THE GOODS (FOR RECURRING DELIVERIES OF NON SIMILAR ITEMS, NOT BEFORE THE BUYER RECEIVES THE FIRST PARTIAL DELIVERY) AND NOT BEFORE THE COMPLETION OF THE DUTY TO INFORM THE BUYER ACCORDING TO PARAGRAPH 312C PARAGRAPH 2 OF THE GERMAN CIVIL CODE IN CONJUNCTION WITH 1 PARAGRAPHS 1, 2, AND 4 OF THE GERMAN CIVIL CODE REPORTING REQUIREMENT ORDINANCE (BGB-INFOV.) AND NOT BEFORE THE COMPLETION OF THE DUTY ACCORDING TO PARAGRAPH 312E PARAGRAPH 1 SENTENCE 1 OF THE GERMAN CIVIL CODE IN CONJUNCTION WITH PARAGRAPH 3 OF THE GERMAN CIVIL CODE REPORTING REQUIREMENT ORDINANCE (BGB-INFOV.). THE BUYER CAN DECLARE A RETURN WITH A RETURN REQUEST IN WRITTEN FORM WHEN THE GOODS ARE NOT TRANSPORTABLE AS A PARCEL, E.G. BULKY GOODS. AN ON TIME DISPATCH OF THE GOODS OR THE RETURN REQUEST COMPLIES WITH THE TWO -WEEK DEADLINE. THE RETURN IS DONE AT THE COST OF THE BUYER. THE RETURN OF GOODS OR RETURN REQUISITION IS TO BE SENT TO:
POPOVA
FASHION DESIGN BY JULIA TIETZE
POPOVA SHOWROOM
HOBRECHTSTR. 18
12047 BERLIN,
GERMANY
CONTACT PERSON / JULIA TIETZE
PHONE / +49 (0)157 377 39200
E-MAIL / INFO@POPOVA-FASHION.COM
IN THE EVENT OF A VALID AND EFFECTIVE RETURN, THE PERFORMANCE RECEIVED BY EITHER PARTY MUST BE RETURNED AND ANY BENEFITS DERIVED MUST BE RELEASED. YOU ARE REQUIRED TO COMPENSATE US FOR ANY LOSS IN VALUE IF THE GOODS ARE RETURNED IN A DETERIORATED STATE AND FOR ANY BENEFITS DERIVED (SUCH AS ADVANTAGES DERIVED FROM USAGE) WHICH CANNOT BE RETURNED AT ALL OR IN PART OR CAN ONLY BE RETURNED IN A DETERIORATED STATE. YOU ARE REQUIRED TO COMPENSATE US FOR ANY LOSS IN VALUE FOR DETERIORATED GOODS OR BENEFITS DERIVED ONLY TO EXTENT THAT SUCH BENEFITS OR DETERIORATION ARE DUE TO ANY HANDLING OF THE GOODS EXTENDING BEYOND AN INSPECTION OF THEIR QUALITIES AND FUNCTIONS. "INSPECTION FOR QUALITIES AND FUNCTIONS" SHALL MEAN THE TESTING AND TRIAL OF THE GOODS, AS IS POSSIBLE AND COMMON IN, FOR EXAMPLE, A STORE. ANY OBLIGATIONS TO REFUND PAYMENT MUST BE FULFILLED WITHIN 30 DAYS. FOR YOU, THIS TIME LIMIT STARTS UPON DISPATCH OF THE RETURNS OR RETURN REQUEST, AND FOR US, UPON THE RECEIPT.
THE ENGLISH INFORMATION IS INTENDED SOLELY FOR INFORMATION PURPOSES; THE ORIGINAL GERMAN TEXT IS LEGALLY BINDING.
POPOVA
FASHION DESIGN BY JULIA TIETZE
POPOVA SHOWROOM
HOBRECHTSTR. 18
12047 BERLIN,
GERMANY
CONTACT PERSON / JULIA TIETZE
PHONE / +49 (0)157 377 39200
E-MAIL / INFO@POPOVA-FASHION.COM
IN THE EVENT OF A VALID AND EFFECTIVE RETURN, THE PERFORMANCE RECEIVED BY EITHER PARTY MUST BE RETURNED AND ANY BENEFITS DERIVED MUST BE RELEASED. YOU ARE REQUIRED TO COMPENSATE US FOR ANY LOSS IN VALUE IF THE GOODS ARE RETURNED IN A DETERIORATED STATE AND FOR ANY BENEFITS DERIVED (SUCH AS ADVANTAGES DERIVED FROM USAGE) WHICH CANNOT BE RETURNED AT ALL OR IN PART OR CAN ONLY BE RETURNED IN A DETERIORATED STATE. YOU ARE REQUIRED TO COMPENSATE US FOR ANY LOSS IN VALUE FOR DETERIORATED GOODS OR BENEFITS DERIVED ONLY TO EXTENT THAT SUCH BENEFITS OR DETERIORATION ARE DUE TO ANY HANDLING OF THE GOODS EXTENDING BEYOND AN INSPECTION OF THEIR QUALITIES AND FUNCTIONS. "INSPECTION FOR QUALITIES AND FUNCTIONS" SHALL MEAN THE TESTING AND TRIAL OF THE GOODS, AS IS POSSIBLE AND COMMON IN, FOR EXAMPLE, A STORE. ANY OBLIGATIONS TO REFUND PAYMENT MUST BE FULFILLED WITHIN 30 DAYS. FOR YOU, THIS TIME LIMIT STARTS UPON DISPATCH OF THE RETURNS OR RETURN REQUEST, AND FOR US, UPON THE RECEIPT.
THE ENGLISH INFORMATION IS INTENDED SOLELY FOR INFORMATION PURPOSES; THE ORIGINAL GERMAN TEXT IS LEGALLY BINDING.
